Complaint Process Notice

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b)

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the students' rights and grievance procedure first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

• To the Accrediting Commission for Community and Junior Colleges (ACCJC) at accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  
  
• To the CCC Chancellor’s Office by completing the Web form at californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  
  
• If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at extranet.cccco.edu/Divisions/Legal/Discrimination.aspx . Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
  
  
• sheeo.org/projects/state-authorization-postsecondary-education

Questions or comments about this information may be directed to Dr. Christopher Johnson: ckjohnson2@pipeline.sbcc.edu .